As we move through our day in the workplace, the manner in which we communicate with clients and coworkers is key to the outcome of our productivity and happiness. Here are four tips that will help you communicate more effectively in your workplace.
1. Focus On The Person
Make sure that when you are talking with or responding to a client or coworker, that you are giving your undivided attention while communicating. This is important even if you are on the phone, people can tell when you are distracted.
2. Ask Questions
Before you give a response, ask a few questions that will allow them to clarify what they are asking before you answer. This is an efficient use of time and it helps you to respond in an effective way.
3. Take Notes
It’s always a good idea to take notes that record the points of the communication. Don’t depend on your memory. This gives a record of the discussion and will help you remember what you need to do.
4. Determine Next Steps
It is best to communicate expectations and next steps in every communication. Follow up with an action item list that details what is expected of each person and refer to this in your response.
One important note to all of this is – make sure you respond in a timely manner to every communication. When make a habit of this, it shows that you respect the needs of others, and reflects positively on you with a team approach that leads to success.
The R2R Marketing team can offer real solutions to your marketing and communication needs. We would love to talk to you!
