So much time, money and energy goes into winning a new customer. The process gets even more difficult when the “happy” customer turns into a “hard to please” customer or the project hits some unexpected complications that are out of your control. This is why it’s wise to embark upon every job with measures in place to manage client expectations that will keep these customer service road blocks to a minimum. Here are three smart steps that can help alleviate this scenario as well as impress your customer:
How you manage your client expectations depends on the groundwork and the processes that you have set in place from day one of the business to client relationship. Be direct, transparent, and dependable, and you will build a sense of trust with clients that keeps them coming back! Contact R2R Marketing for more tips to providing great customer care.