It Starts With Fit
With more than 90 collective years of experience working with clients, we know a few truths about how we deliver the best possible service and results. Our team regularly analyzes client successes, and the occasional failure, and several themes consistently emerge. Because we develop such strong relationships with our clients (one of our team members says we get “emotionally invested” in client success), we have a few guidelines that help determine fit.
To be a great fit, we must:
- Believe we can generate results for your business that are consistent with your expectations.
- Good fit: strengthening relationships with existing customers and increasing new customer counts.
- Bad fit: new product launches that require specialized industry knowledge.
- Be a fit with your culture and how you and your teams work.
- Good fit: Proactive, strategic planning and implementation, and regular status measures and updates.
- Bad fit: Reactionary with lots of last-minute changes involving constantly moving targets and deadlines.
- Enjoy the people we work with and the work we do for the client.
- Good fit: People who value our time and expertise.
- Bad fit: a client who is frequently late on payments and/or wants a magic bullet.