Whether you own the business, work at the front desk or fill orders in the warehouse, there are always distractions that will compete for your attention throughout the day. You...
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Is your customer lying to you? Well, they might be, but trust us, they don’t mean any ill-will and definitely don’t aim to deceive you. Customers speak untruths because they...
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What sets YOU apart from your competitor? Define and market the specialties that set you apart from your competitor. Don't waste time and money trying to appeal to everyone. The...
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Customer retention is the bedrock of every business and is vital to the predictability and stability of your overall income. As you may already know, retaining customers is much easier...
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Much like the floor plan of a house, the layout of a website needs to be designed for the comfort and ease of the person who’s using it. That person...
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How is business? Sales up or down? How do you measure the success of your sales team? Do you have an in-house sales training program that is working? If your...
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“Mass advertising can help build brands, but authenticity is what makes them last. If people believe they share values with a company, they will stay loyal to the brand.” —...
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"Letting go" can be one of the hardest things for many of us especially for those of us who like to "control" our daily activities both personally and professionally. However,...
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So much time, money and energy goes into winning a new customer. The process gets even more difficult when the "happy" customer turns into a "hard to please" customer or...
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"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." — Maya Angelou Years ago...
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